How Do I Get My Tracking Number?
You should have received a tracking number when the order was fulfilled. Be sure to check your junk email for emails from us. Please mark us as a safe sender so you can continue to get emails. If you still cannot find a tracking number, please email us.
Why Am I Missing an Item From My Order?
We frequently ship from multiple warehouses, particularly when an order includes high quantities of a single item or includes items from more than one manufacturer. Due to this practice, there a possibility that you may receive multiple packages from one or more of our warehouses. Before you call us with concerns, please check your email shipment notification or online order status. There may be more than one tracking number associated with your order.
Why Didn't I Get a Confirmation Email For My Order?
First, check your spam settings and make sure that you are able to receive emails from medicalsupplyhq.com. If you still cannot find a copy of your order, please email us.
If My Item Is On Backorder, How Long Will It Take?
First, our sincere apologies. We are a drop ship company, which means that we do not always have an accurate inventory level from the manufacturer/distributor for most items. When the item becomes available, it will ship within 24 hours of it arriving to the warehouse.
How Do I Return/Exchange an Item?
Please see our Return page here.
How Do I Subscribe or Unsubscribe To Your Email Mailing List?
The easiest way to unsubscribe from our email list is to click on the "Unsubscribe" link at the bottom of every email.
How Much Do You Charge for Shipping and Handling?
To easily estimate how much your shipping charges will be, simply add an item to the shopping cart and enter your shipping zip code.
Is the Ordering Process Secure?
Absolutely. Our website uses the latest 128-bit encryption technology to consistently protect your personal information. Our ordering process is 100 percent secure from beginning to end.
Is My Order Subject to Sales Tax?
Your order is subject to tax. This rate is calculated at checkout based on your local address location. This does not include the subtotal after coupons have been applied.
Do You Bill Insurance?
We do not have any type of relationship with insurance companies and do not bill insurance companies. By remaining independent of insurance companies, we can maintain persistently low prices for our customers.
How Are Your Shipping Rates Calculated?
Shipping rates are calculated based off of order weight, destination and order subtotal. You can easily determine shipping costs for your order by adding all of your items to your cart and viewing your shipping rate options on the checkout page.
What is your Shipping Policy?
Please see our Shipping Policy here.